Seamless employee services and secure access management for a national refinery.
A secure enterprise platform enabling QR-code fuel reimbursements with OTP verification, automated insurance claims, centralized communication, and role-based access for MRPL employees.
Client
Mangalore Refinery & Petrochemicals Limited
Industry
Enterprise
Year
2023
Where
Mangalore, India
Technologies
MRPL needed a centralized system to manage employee communications, payments, and insurance services efficiently. Traditional HR processes caused delays in claims, reimbursements, and approvals. Kaizen implemented MRPL Connect & Seva — a robust platform that streamlines employee services with secure, role-based access controls.
The organization struggled with manual reimbursement workflows, fragmented internal communication, limited role-based access control, and HR bottlenecks that delayed claims, reimbursements, and approvals.
We developed a secure enterprise platform: fuel reimbursement via QR code with mobile OTP authorization for instant, secure payments, automated insurance-claim management that auto-generates approval letters and escalates delays to HR and hospitals, centralized multi-department communication, role-based module access, and a detailed employee directory.
The platform eliminated reimbursement and approval delays, secured sensitive employee data behind role-based access, and let employees act independently without HR bottlenecks — delivering faster processing, real-time notifications, and higher employee satisfaction.
Entitled employees scan a QR code at fuel stations; mobile OTP verification authorizes instant, secure payment.
Pre-defined, role-tailored module access keeps sensitive employee data protected and compliant.
Employees file medical claims directly; the system auto-generates approvals and notifies HR and hospitals on delay.
Manage communications efficiently across multiple departments from one place.
Detailed employee profiles make people and roles easy to find across the organization.
Live tracking and alerts keep every financial and HR process moving without manual chasing.
MRPL Connect and Seva have eliminated delays in approvals and reimbursements, providing employees with a secure, real-time, and hassle-free experience while enhancing administrative efficiency.
MRPL
Human Resources Leadership, Mangalore Refinery & Petrochemicals Limited
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