This platform transformed urban mobility — drivers earn fairly, and passengers ride with confidence.
Transport Union Representative
Partner, Mumbai Metropolitan Region
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Mobility
2023
Mumbai Metropolitan Region
Yatri Mitra
Mumbai's first meter-based auto-rickshaw booking app — fair fares, fair earnings.
A commission-free, meter-based ride platform built on real-time map engines — pairing government-regulated meter fares with GPS-driven calculations for transparent pricing, with direct payments to drivers and no surge.
kaizeninfotech.com/work/yatri-mitra
0%
Commission
+0%
Driver Earnings
Meter
Based Fares
0s
Drivers Onboarded
Client
Yatri Mitra
Industry
Mobility
Year
2023
Where
Mumbai Metropolitan Region
Technologies
AndroidiOSGPSWebSocketsPayment GatewaysMaps APIs
Overview
At a Glance
Urban auto-rickshaw commuting in the Mumbai Metropolitan Region suffered from opaque pricing, hidden charges, and surge-driven disputes. Drivers faced inconsistent earnings from inefficient ride allocation and delayed payouts, while passengers dealt with unreliable ETAs and safety concerns. Kaizen built Yatri Mitra on real-time, map-based engines to make pricing transparent and earnings fair.
The Challenge
Understanding the Problem
The mobility sector faced fare-transparency issues and surge pricing that bred disputes, high-commission aggregator models that eroded driver earnings, unreliable ETAs, safety concerns, and limited integration with local transport unions.
Our Solution
Building the Answer
We integrated government-regulated meter fares with GPS-driven distance-and-time calculations — fair pricing, no surge. Dynamic ride matching with predictive algorithms optimized allocation and ETAs; driver dashboards with demand heat maps maximized earnings; safety features included emergency SOS, verified profiles, and two-way ratings; and seamless union integration plus referral systems accelerated onboarding.
The Result
Measurable Impact
Yatri Mitra onboarded thousands of drivers within weeks through union partnerships. Live tracking and downloadable receipts drove exceptional passenger ratings, reduced idle time boosted driver earnings by 25%, and the trust-driven ecosystem expanded across multiple cities.
Capabilities
What We Built
Government-Regulated Meter Fares
Meter fares paired with GPS distance-and-time calculations — transparent pricing with no surge.
Dynamic Ride Matching
Predictive algorithms on live maps optimize driver allocation and deliver accurate ETAs.
Driver Demand Heat Maps
Driver dashboards surface demand zones so drivers position better and maximize earnings.
Safety First
Emergency SOS, verified profiles, and two-way ratings build mutual accountability and trust.
Union Integration
Seamless integration with local transport unions and welfare programs, plus referral-driven onboarding.
Live Tracking & Receipts
Real-time trip tracking and downloadable receipts give passengers confidence on every ride.
Why It Matters
Benefits
Transparent, government-regulated pricing with zero surge.
Direct payments to drivers without aggregator commissions.
Reduced idle time lifts driver earnings by around 25%.
Safer rides through SOS, verified profiles, and two-way ratings.
Faster onboarding via union partnerships and referrals.
The Outcome
Impact
Partnered with local transport unions to onboard thousands of drivers in weeks.
Live tracking and downloadable receipts drove exceptional passenger satisfaction.
Driver earnings boosted by 25% through reduced idle time.
The trust-driven ecosystem expanded across multiple cities.
Mumbai's first meter-based auto-rickshaw booking app — fair fares, fair earnings.
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