Privacy Policy 

1. Introduction

Kaizen Infotech Solutions Pvt. Ltd. (“Kaizen Infotech”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit kaizeninfotech.com (the “Website”) or otherwise interact with us. It is published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made thereunder. By using this Website, you consent to the practices described in this Policy.

2. Information We Collect

Information you provide to us

• Contact enquiries — your name, email address, and message (required), and optionally your phone number, company name, project type, and budget range, when you submit our contact form.
• Newsletter subscriptions — your email address, when you choose to subscribe to updates.
• Direct communications — any information you include when you email, call, or message us (for example, over WhatsApp).

Information collected automatically

• Server and usage logs — like most websites, our servers may record technical information such as your IP address, browser type and version, device and operating system, referring pages, and the date and time of your visit, to operate, secure, and improve the Website.
• Local storage — we store small amounts of data on your device to make the site work as intended (for example, to remember that you have already seen the intro animation). This is first-party functional storage, not advertising tracking.

Cookies and similar technologies

Our Website currently uses only essential, first-party storage needed for core functionality and security. We do not use third-party advertising or cross-site tracking cookies. If we introduce privacy-respecting analytics (such as Google Analytics) in the future, we will update this Policy and, where required, request your consent. You can control or delete cookies and local storage through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• respond to your enquiries and provide the information or services you request;
• send you our newsletter or updates, where you have asked to receive them;
• operate, maintain, secure, and improve the Website and our services;
• prevent spam, fraud, and abuse (for example, through our image CAPTCHA); and
• comply with applicable legal and regulatory obligations.

We do not carry out automated decision-making or profiling that produces legal effects concerning you.

4. Legal Basis and Consent

We process your personal data on the basis of the consent you provide when you voluntarily submit it to us, and to pursue legitimate business purposes such as responding to your enquiries and securing our Website. You may withdraw your consent at any time (see “Your Rights” below); withdrawing consent will not affect processing carried out before the withdrawal.

5. How We Share Your Information

We do not sell or rent your personal data. We share information only as follows:

• Service providers — trusted third parties who process data on our behalf under appropriate confidentiality obligations, including our email-delivery provider (Resend), which transmits contact-form submissions to us, and our website hosting provider. Any email-marketing service we later adopt will be added here.
• Legal and regulatory — where required by law, court order, or a governmental authority, or to protect our rights, safety, or property.
• Business transfers — in connection with any merger, acquisition, or reorganisation, subject to this Policy.

Some of these providers may process data on servers located outside India. Where that happens, we take reasonable steps to ensure your information continues to be protected in accordance with applicable law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, to comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer required, we securely delete or anonymise it.

7. Data Security

We follow reasonable security practices and procedures as contemplated under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including encrypted (HTTPS) transmission, spam protection, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• access the personal data we hold about you;
• request correction or updating of inaccurate or incomplete data;
• request erasure of your personal data, where there is no overriding legal reason to retain it;
• withdraw your consent to further processing; and
• nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, contact us using the details in the “Contact Us” section below. We may need to verify your identity before acting on a request.

9. Newsletter and Marketing Choices

If you subscribe to our newsletter, you can opt out at any time by contacting us. We will action opt-out requests promptly.

10. Children’s Privacy

Our Website is intended for a business audience and is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Policy.

13. Contact Us / Grievance Officer

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer / Data Protection contact:

Kaizen Infotech Solutions Pvt. Ltd.
Centrum Business Square, A 406, Road No. 16, Nehru Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604
Email: connect@kaizeninfotech.com
Phone: +91 93721 30855

We will acknowledge and address your request within the timelines prescribed by applicable law. This Policy should be read together with our Terms of Service.